Ordering Information

Please visit our online shop to place your order.  Any questions in relation to your order can be sent to [email protected]

Portal orders

Portal orders are to be placed on your school portal.  To access your school portal, go to our homepage and enter your schools code in the space provided.

The relevant pricing, product information, delivery information and terms and conditions are shown in each portal page. 

Delivery

Please allow up to 5 business days for delivery to the eastern states.
Please allow up to 10 business days for delivery to regional Queensland and WA.
Please contact us for express shipping options. 

Unless otherwise specified, all orders to residences are delivered using Australia Post, while bulk orders are delivered via TNT or Toll Ipec.

Shipping charges are shown when you place your online order.

Returns

We prefer any claim for damaged or short supplied items to be made within 7 days of receipt of goods. To make a claim you must first contact our customer service team at [email protected].  If a return is approved, a unique Return Number (RN) number will be issued to you, and we will give you all the details you require to complete the return.

Please note that any returns sent to our office without an RN will not be processed. Therefore, it is extremely important that you speak to our customer service team and get an RN issued to you before returning a product.

Please take care when choosing your items.  Items that are returned or exchanged, at no fault of Haines, will incur a 20% restocking fee.